Refunds and
cancellation.
Updated 2 October 2026. This policy forms part of our terms of service and applies to everything you buy from PRIVACYPORTAL LTD for Barz.
The short version
- The 30-day trial takes no payment, and nothing is charged when it ends.
- You have 14 days to change your mind about a purchase and get all of your money back, used or not.
- Lifetime access costs $10 USD once, with no renewal to cancel. Existing subscribers can cancel future renewals and keep access until their paid period ends.
- If Barz is faulty or not as described, your legal rights apply on top of everything here.
The trial costs nothing
Create an account and confirm your email to start 30 days free. No card or checkout is required, and no payment is scheduled. When the trial ends, you can buy lifetime access for $10 USD if you want to continue. If you do nothing, access ends and you pay nothing. There is nothing to cancel and nothing to refund.
Your 14-day right to change your mind
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day your paid access starts to cancel it. Because Barz is delivered to you immediately, the law would let us reduce that refund in proportion to what you have used. We do not do that. Ask within 14 days of your lifetime purchase or your first subscription payment and we refund it in full, whether or not you installed or used Barz.
To use this right, email welcome@barz.cc from the address on your account, or send a message through the contact button on any page, and say you want to cancel. You do not have to give a reason. We will confirm by email, refund to the card you paid with, and end your access at that point. Refunds are issued within 14 days of us agreeing to one and usually reach your account within five working days, depending on your bank.
After the first 14 days
Lifetime access ($10 USD once for new purchases). There is no automatic renewal. After the 14-day window we do not normally refund a lifetime purchase, but talk to us if your circumstances have changed and we will look at it fairly. These refund terms also apply to earlier lifetime purchases at their original purchase amount.
Existing subscriptions
Monthly and yearly subscriptions are no longer offered for new purchases. Existing subscriptions keep their agreed billing terms; the new lifetime offer does not automatically change or cancel them.
- Existing monthly subscriptions. Cancel future renewals any time and keep access until the end of the month you have paid for. After the 14-day window we do not refund part of a month already started.
- Existing yearly subscriptions. Cancel future renewals any time and keep access until the end of the year you have paid for. After the 14-day window we do not normally refund the remainder, but talk to us if your circumstances have changed.
If something is wrong with Barz
If Barz is faulty, does not do what we said it does, or will not run on a system we said it supports, the Consumer Rights Act 2015 entitles you to a repair or replacement and, where that does not fix it, to a price reduction or a refund. Tell us what is happening at welcome@barz.cc; most problems are a setup step we can walk you through in one reply. If we cannot make it work for you, we refund you. This right is separate from, and additional to, the 14-day right above.
How to cancel an existing subscription
- Sign in at barz.cc/account.
- Choose Manage payment card & invoices, which opens the secure Stripe customer portal.
- Choose to cancel. The cancellation takes effect at the end of your current period, so you keep the access you have paid for.
You can also simply email welcome@barz.cc and ask us to cancel it for you. Cancelling stops future payments; it does not by itself trigger a refund of a payment already taken, except where this policy or the law says otherwise.
Duplicate or accidental payments
If you are charged twice for the same thing, or a payment is taken that clearly should not have been, tell us and we refund it in full without quibbling.
Before you contact your bank
If you think a Barz charge is wrong, please email us first. We can usually resolve it the same day. Raising a chargeback with your bank locks the account while the bank investigates, which takes far longer and helps nobody.
Contact
Email welcome@barz.cc. We reply within five working days and usually much sooner.
PRIVACYPORTAL LTD, registered in England and Wales, company number 14907634. Registered office: 16 Commerce Square, Nottingham, England, NG1 1HS.