Refunds and
cancellation.
Updated 16 September 2026. This policy forms part of our terms of service and applies to everything you buy from PRIVACYPORTAL LTD for Barz.
The short version
- The 30-day trial takes no payment, and nothing is charged when it ends.
- You have 14 days to change your mind about any paid plan and get all of your money back, used or not.
- You can cancel at any time, and your access runs to the end of the period you paid for.
- If Barz is faulty or not as described, your legal rights apply on top of everything here.
The trial costs nothing
Starting the 30-day trial saves a card with Stripe but takes £0. No payment is scheduled and nothing renews by itself. If you decide Barz is not for you, do nothing: access stops on day 30 and you are never charged. There is nothing to cancel and nothing to refund.
Your 14-day right to change your mind
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day your paid plan starts to cancel it. Because Barz is delivered to you immediately, the law would let us reduce that refund in proportion to what you have used. We do not do that. Ask within 14 days of your first payment for a plan and we refund it in full, whether or not you installed or used Barz.
To use this right, email welcome@barz.cc from the address on your account, or send a message through the contact button on any page, and say you want to cancel. You do not have to give a reason. We will confirm by email, refund to the card you paid with, and end your access at that point. Refunds are issued within 14 days of us agreeing to one and usually reach your account within five working days, depending on your bank.
After the first 14 days
- Monthly (£4.99). Cancel any time. You are not charged again and you keep access until the end of the month you have paid for. We do not refund part of a month already started.
- Yearly (£49.95). Cancel any time. You keep access until the end of the year you have paid for. After the 14-day window we do not normally refund the remainder, but talk to us if your circumstances have changed.
- Lifetime (£79.99). A single payment with no renewal. After the 14-day window we do not normally refund it, but talk to us if your circumstances have changed and we will look at it fairly.
If something is wrong with Barz
If Barz is faulty, does not do what we said it does, or will not run on a system we said it supports, the Consumer Rights Act 2015 entitles you to a repair or replacement and, where that does not fix it, to a price reduction or a refund. Tell us what is happening at welcome@barz.cc; most problems are a setup step we can walk you through in one reply. If we cannot make it work for you, we refund you. This right is separate from, and additional to, the 14-day right above.
How to cancel a membership
- Sign in at barz.cc/account.
- Choose Manage payment card & invoices, which opens the secure Stripe customer portal.
- Choose to cancel. The cancellation takes effect at the end of your current period, so you keep the access you have paid for.
You can also simply email welcome@barz.cc and ask us to cancel it for you. Cancelling stops future payments; it does not by itself trigger a refund of a payment already taken, except where this policy or the law says otherwise.
Duplicate or accidental payments
If you are charged twice for the same thing, or a payment is taken that clearly should not have been, tell us and we refund it in full without quibbling.
Before you contact your bank
If you think a Barz charge is wrong, please email us first. We can usually resolve it the same day. Raising a chargeback with your bank locks the account while the bank investigates, which takes far longer and helps nobody.
Contact
Email welcome@barz.cc. We reply within five working days and usually much sooner.
PRIVACYPORTAL LTD, registered in England and Wales, company number 14907634. Registered office: 16 Commerce Square, Nottingham, England, NG1 1HS.